9 June 2023Travel Contact Centres Stay Alert With WatchTower AI Background: the travel industry The travel industry is a spinning plate…
28 October 2021In this latest update to EdgeTier agent assist, we have added the ability to separate users into isolated teams with…- 16 September 2021Do you remember, the 21st night of September? You will have to forgive us as it's not quite the 21st…
- 16 June 2021Offline Chat Deflection & Live Searched Chats Are Here Today, we’re announcing two exciting new features. Offline Chat Deflection will allow customers…
- 24 May 2021It's exciting times around EdgeTier HQ. We're delighted to be in the final of the Analytics Innovation Awards. The award…
26 April 2021What's New With Search and filtering? Over the last while, we’ve been hard at work delivering enhancements to search and filtering…- 11 January 2021This release includes some helpful additions to help identify any potential issues in the chat queue through Live Chat Warnings.…
- 27 November 2020In line with EdgeTier’s key themes of increasing team productivity while delighting with data, this release delivers major new functionality…
